Know Your Rights
Dealing with the stress of a collision is hard enough without trying to figure out how your accident insurance works. Here are some answers to frequently-asked questions about insurance policies.
Will the insurance company guarantee your work?
We guarantee our own work, but the insurance company does not have the legal right to guarantee a third party's work.
Who pays for repairs?
It depends on the circumstances. If you were at fault, but have comprehensive or collision insurance, the insurance company would pay the costs minus your deductible. If the other party was at fault, their insurance company should pay.
Do I have to accept the insurance company's appraisal of damage?
No. Check the "Appraisal Clause" in your policy if you have differences with their appraisal. It allows you and the insurance company to gather an opinion from an appraiser you both agree upon, or a third-party "Umpire" if you cannot agree.
Do I have the right to a rental car?
If you have purchased rental car coverage and were not responsible for the accident, you may seek reimbursement from the insurance company or, if another driver was responsible for the accident, their insurance company.
If you do not have rental car coverage and were responsible for the accident, you have no grounds to ask for reimbursement. If the other driver was liable, you can generally seek reimbursement from their insurance company.
Want more information on your rights? To make an appointment, call us at 815-271-6500 or make an appointment online!
These guys are great!! They were able to get my car in and were fast doing the repairs. They took the time and showed me what they were going to do to my car and not try to say "you need this and that and yada, yada, yada". Then to top it off my car ended up being cheaper than the original final estimate, which I was thrilled with. If my regular mechanic can't fix my car I will definitely come here again.
Came in on a Saturday to fix a rusted 02 sensor so I could pass my emissions test. Fixed the problem same day and for a very reasonable price. Awesome staff and talented mechanics!
Great service and the owner Dominic is very knowledgeable and on the premise. They don't RIP off customers like some shops do.
Great service will not find a better more friendlier fair repair shop in this corrupt state. Fair price honest great work it's almost unbelievable to have a great place like State Road!!
We own 5 cars and take all of them in for various repairs and/or general maintenance. Every time we are there they are helpful and do a great job. The mechanics have been there forever, and are always helpful. I love that they are a family owned business! I would recommend them for sure!
Amazing customer service! Everyone I talked with was very kind/patient and willing to help however needed. I will definitely be going back if I need any repairs!
Reasonable prices, and knowledgeable, hardworking owners. I will be bringing my car there from now on!
Dominic and Joshua, his son, run State Road Auto and they are always fair and professional. Also Dominic and Josh and everyone else there will do whatever it takes to keep costs down to a minimum. The whole shop is outstanding and has great service and outstanding employees.
Dominick and his crew are very knowledgeable. Work gets done quickly and at a fair price. Thanks guys.
I recently needed brake work and my usual mechanic couldn't fit me in for a week. I checked the reviews for State Road Auto Repair, called and talked to the owner, Dominick. He not only took my car right away, but gave me a ride home (I live close by) and came back and picked me up. Excellent work, fair prices, and fantastic customer service. My usual mechanic just may have lost my business to State Road Auto Repair! Thanks to Dominick and his crew.