Working Hours
  • Mon 7:30AM - 5:30PM
    Tue 7:30AM - 5:30PM
  • Wed 7:30AM - 5:30PM
    Thu 7:30AM - 5:30PM
  • Fri 7:30AM - 5:30PM
    Sat 8:00AM - 2:00PM
  • Sun Closed
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WHEN ACCIDENTS HAPPEN

How to Respond in a Tough Situation

Being in a car accident is the last thing anyone wants - but when it does happen, there are ways of making sure that the legal and insurance issues are handled with as little stress as possible.

  • First of all - stay calm.
  • If someone is injured, be sure to call for medical help.
  • Make sure you call the police.
  • Don't publicly make any statements where you either accuse the other person of causing the accident or take all the blame yourself. It could open you up to legal problems.
  • Whatever you do, don't leave the scene until you've had a chance to talk with the officer and you've gotten their name. It's important to make sure that your side of the story goes on the record. Afterward, it's a good idea to get a copy of the police report.
  • Make sure you have a pre-printed copy of your insurance information in the glove compartment, along with a camera you can use to provide pictures for the insurance company. A disposable camera with a flash for nighttime or interior shooting is usually best for this.
  • In dealing with the other driver, make sure you get their name, address, driver's license number and insurance information - and that they get the same information from you.
  • Also, make sure to get information from any witnesses as well.
  • Make sure you get pictures of any physical evidence of what could have caused the accident.
  • Write down pertinent details such as where the accident took place, what the weather was like, etc.
  • Once the information's exchanged, report the accident to the insurance company immediately, even if it's not your fault.
  • Make sure you understand how you're covered, and don't be afraid to ask the insurance company to explain the conditions of your coverage and payments.
  • Don't be afraid to seek legal advice - and don't sign anything if you don't understand it.
  • When you're using a body shop to get repairs to your vehicle, be aware that the insurance company can recommend a shop, but you are under no legal obligation to use its services. You have the legal right to choose the shop to do your repairs.
  • Also be aware that insurance companies sometimes try to dictate what type of parts are used in a vehicle's repair. They might insist that a shop not use Original Equipment Manufacturer (OEM) parts, as they are more expensive.

    You have a right to know what kind of parts are being used on your vehicle, and to know if your insurance policy dictates what kind of parts can be used in your car. If your policy lets you choose, you have the right to decide for yourself.
  • An insurance company also has the right to inspect your vehicle, but it is not required to do so. In addition, they cannot require you to visit one of their own claim centers.
  • And finally: Make sure you learn from this accident, but also let yourself move on from what happened. Everyone has an accident once in a while - it's just something that happens.

Remember - Drive Safely!

Want more information on your rights? To make an appointment, call us at 815-271-6500 or make an appointment online!


What Our Customers Are Saying

These guys are great!! They were able to get my car in and were fast doing the repairs. They took the time and showed me what they were going to do to my car and not try to say "you need this and that and yada, yada, yada". Then to top it off my car ended up being cheaper than the original final estimate, which I was thrilled with. If my regular mechanic can't fix my car I will definitely come here again.


-Victoria F.

Came in on a Saturday to fix a rusted 02 sensor so I could pass my emissions test. Fixed the problem same day and for a very reasonable price. Awesome staff and talented mechanics!


-Cheyne C.

Great service and the owner Dominic is very knowledgeable and on the premise. They don't RIP off customers like some shops do.


-Arthur E.

Great service will not find a better more friendlier fair repair shop in this corrupt state. Fair price honest great work it's almost unbelievable to have a great place like State Road!!


-Andrew W.

We own 5 cars and take all of them in for various repairs and/or general maintenance. Every time we are there they are helpful and do a great job. The mechanics have been there forever, and are always helpful. I love that they are a family owned business! I would recommend them for sure!


-Julie Z.

Amazing customer service! Everyone I talked with was very kind/patient and willing to help however needed. I will definitely be going back if I need any repairs!


-Jessica S.

Reasonable prices, and knowledgeable, hardworking owners. I will be bringing my car there from now on!


-Carolyn S.

Dominic and Joshua, his son, run State Road Auto and they are always fair and professional. Also Dominic and Josh and everyone else there will do whatever it takes to keep costs down to a minimum. The whole shop is outstanding and has great service and outstanding employees.


-Phil J.

Dominick and his crew are very knowledgeable. Work gets done quickly and at a fair price. Thanks guys.


-Andy K.

I recently needed brake work and my usual mechanic couldn't fit me in for a week. I checked the reviews for State Road Auto Repair, called and talked to the owner, Dominick. He not only took my car right away, but gave me a ride home (I live close by) and came back and picked me up. Excellent work, fair prices, and fantastic customer service. My usual mechanic just may have lost my business to State Road Auto Repair! Thanks to Dominick and his crew.


-Teri H.
  • ACDelco
  • ASE (Automotive Service Excellence)
  • NAPA
  • AutoWares - BTB - IPS
  • Car Care Aware
  • Call Us For Service: 815-271-6500